Saturday, July 05, 2008

New Service - The Rolling Pin

Today I decided to start a new service on Retro Housewife - I am calling it the Rolling Pin. It is not about baking, but it is about dough... the green kind - yours and mine and those companies out there which try to take it from us using sleazy tactics, that I am sure are legal, but which I believe are unethical!

For example: Today I realized that I have been paying for a "service" since 2002 that I was totally unaware that I had. I noticed this charge on my credit card statement:

MP PRIVSRCE ###### 8002439404 .... $99.99

So I called 8002439404 and it turned out to be Privacy Ver or something which will allow me to access my credit reports for free. Apparently I was trying to activate my Bank of America credit card back in 2002 and inadvertently signed up for this service. I am quite sure I didn't want this service as I can already access my credit reports for free, by law. (I usually don't volunteer to pay for things that are free.)

After canceling the service - for some reason my refund will only be $82 instead of $99 - I called Bank of America Credit Card Services explained the situation, and was transferred to another BofA department. This was another "privacy service" offered by BofA, similar name, but not the one that was charging me.

After a conversation with the customer service lady which went something like Abbott and Costello's "Who's on first" comedy routine, I got her to transfer me back to credit card services. I listened to the usual call system blather, then another lady came on the line and I said:

"For quality purposes, this call is being recorded...by me!"

At which point she said she would not be able to speak with me. I asked to be transferred to her supervisor and the next thing I heard was:

"If you would like to make a call, please hang up..."

It was at this point that I realized how absolutely helpless we are as individuals against these large institutions and corporations, and how they can do with us what they will, and there isn't a darn thing we can do about it.

Except maybe I can do something about it, because this site gets a fair number of visitors each day, and I can't be the only one this is happening to! So if you have ever been bullied by the big guys into forking over your lunch money, this is for you. I am going to look into getting our lunch money back - and hopefully I will get to Bonk a few over the head with my rolling pin. (Symbolically, of course!)

RH (Mad as HECK!)

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5 Comments:

Blogger Chelsea said...

That's horrible the way those people at the bank treated you! I hate it when it seems like companies hang up on you (whether they did it on purpose or not is still unknown lol) I also LOVE your website! Being only 20 years old and housewife (which i LOVE) its nice to be able to find other women in similiar situations =D Anyways, I love your site and i'll keep updated on your blog =P

~your friend,
Chelsea

20 July, 2008 15:18  
Anonymous Mr. Incredible said...

I'm not a housewife, but I have found that same charge on my credit card and know I didn't authorize it.

How can I stay in touch with your 'class action suit' :o)?

The practice of duping people out their money - by Banks and their Cheats - should be illegal; it is dirty, nasty, and slick; does anyone wonder why the entire banking system of the United States (and, in fact, the world) is broken?

27 July, 2008 19:46  
Blogger Retro Housewife said...

I am working on setting up a complaint form which people can use to submit their cases. It will have an option to check if you want to be included in any legal actions that take place. It should be up soon! ~ 1 week!

RH

27 July, 2008 21:13  
Anonymous Anonymous said...

I too am not a housewife but have found the same charge on my credit card.

I have been a customer of Bank of America since college. Now is the time to end this relationship.

Citi, here I come. (note: I view Citi as an evil empire as well but I will try them. If they fail me ... wamu for you me and you too)

31 July, 2008 05:38  
Blogger the Carter's said...

oh i agree.. after two hours on hold the other day...waiting to talk to someone i gave up.. and took my printer back to the shop demanded the dear men there fix it.. (incredibly they did) but it's not just our money but our time... that these blasted organisations keep robbing us of.!!!!!

06 August, 2008 07:32  

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